Effective 18 September 2026
Refund and Cancellation Policy
This policy covers subscription plans and prepaid service credits for Wings Flow, operated by Wire Wings Pvt Ltd. It does not cover charges raised by WhatsApp or Meta, which are billed under their own terms.
1. Subscription plans
Subscription fees are charged in advance for each billing period and are non-refundable, including for periods in which the workspace was not used.
You may cancel at any time from the Billing page in your workspace. Cancelling stops future renewals. It does not refund the current period, and the workspace keeps its paid features until the end of the period already paid for.
Every workspace may take one free trial. No payment is taken during a trial, and a trial that is not converted simply ends.
2. Changing plan
You can change plan freely while on trial. Once a paid subscription is running, the product does not change it automatically: write to us and we will arrange the change against your billing record. We will tell you what it costs before anything is charged.
3. Service credits
Service credits are a prepaid balance used to pay for message delivery. They are sold in rupees and are non-refundable and non-transferable, and cannot be exchanged for cash.
Credits are deducted when a message is delivered. Where a campaign reserves credits in advance, any amount reserved for messages that are not delivered is released back to your balance.
Credits do not currently expire. If we introduce an expiry we will give notice before it applies to a balance you have already bought.
Promotional credits granted by us are used before purchased credits, are never refundable, and end with the trial or promotion they were granted for.
4. Failed and duplicate payments
If a payment is taken but the subscription or credit is not applied to your workspace, tell us and we will either apply it or refund it in full. Duplicate charges for the same purchase are refunded in full.
Refunds are returned to the original payment method through our payment provider. Banks and card networks usually settle this within 5 to 10 working days; that timing is theirs, not ours.
5. Chargebacks and disputes
If a charge is disputed with your bank or card issuer, we may place the workspace’s billing under review while the dispute is resolved. Where credits were granted for a payment that is later reversed, we may reverse those credits.
6. Taxes
All prices are quoted exclusive of GST, which is added at the applicable rate. Where a refund is made, the tax charged on the refunded amount is refunded with it.
7. Contact
Write to contact@wirewings.com with your workspace name and the payment reference. We aim to respond within two working days.